A few words in advance – Welcome to the PUPPYPARK Party!
We are a vibrant and diverse community. Our guests, team, and partners come from various countries, cultures, and backgrounds. This diversity defines us and enriches what we create together.
No matter who you are or where you come from—whether young or old, whatever your gender or sexual orientation, with or without a disability: Every individual matters to us. Our diversity is our strength and the foundation of an open and respectful atmosphere.
One important thing: Everyone is entitled to fair and respectful treatment—free from discrimination, disadvantage, or harassment. Our culture is based on trust, respect, and fairness. We promote an environment where openness and tolerance are a given.
Most importantly: We have a zero-tolerance policy for bullying or shaming. Any form of degrading behavior—whether about your body, age, gender, sexual orientation, gear, or preferences—will not be tolerated. Violators will face consequences, including immediate expulsion and a ban from future events.
We are all part of this community, and it’s up to us to create a space where discrimination has no place. Let’s make the PUPPYPARK Party a place where everyone feels welcome and safe!
HOUSE RULES IN TERMS AND CONDITIONS STYLE
1. Scope / Contracting Parties
1.1. The PUPPYPARK Party (hereafter referred to as the “Organizer”) takes place at the MS Connexion Complex, Angelstraße 33, 68199 Mannheim (hereafter referred to as the “Location”). The Premises include all areas accessible only with a valid ticket, as well as adjacent areas (hereafter collectively referred to as the “Premises”).
1.2. These General Terms and Conditions (hereafter referred to as “GTC”) apply between the purchaser of a ticket (hereafter referred to as the “Visitor”) and the Organizer. By purchasing a ticket, the Visitor enters into a contract to attend the event.
1.3. Contractual relations exist exclusively between the Organizer and the Visitor purchasing the ticket.
2. Conclusion of Contract
2.1. Tickets can be purchased via:
2.1.1. the box office at the entrance of the Location,
and/or
2.1.2. the EVENTIM.Light Ticket Shop (hereafter referred to as “EVENTIM”). Visitors will be redirected to EVENTIM from the Organizer’s website at ticket.puppypark.de. The General Terms and Conditions of EVENTIM apply in addition to these terms when purchasing tickets through EVENTIM.
2.2. By purchasing a ticket, the Visitor confirms acceptance of the Organizer’s GTC.
2.3. For ticket sales under section 2.1.2, EVENTIM acts as the legal representative on behalf of and for the account of the Organizer. The ticket purchase contract is exclusively between the Organizer and the Visitor.
2.4. By clicking the “Purchase” button or any other button as required under Section 312j (3) of the German Civil Code (BGB), the Visitor submits a binding offer to conclude a contract. The Organizer accepts this offer by sending a booking confirmation via email in the case of advance payment. For other payment methods, acceptance occurs immediately upon sending the confirmation.
2.5. The Organizer reserves the right to cancel any order for which an order number has already been assigned if the Visitor violates the resale prohibitions outlined in section 4. In such cases, the provisions of Sections 346 et seq. of the German Civil Code (BGB) apply, excluding Section 350 BGB.
2.6. A dress code as outlined in section 8 applies to the event, ensuring a pleasant experience for all Visitors. The dress code is not merely a recommendation. The Organizer and the Location reserve the right to deny entry to Visitors in inappropriate attire. In this case, a refund of the ticket price is excluded. Information on the dress code is available in advance at www.puppypark.de and via the Organizer’s social media channels.
3. Prohibitions on Resale / Alteration of Tickets / Penalty Clause
3.1. The Visitor agrees to use the purchased tickets solely for private purposes. Any commercial or business-related resale or transfer of tickets without prior consent from the Organizer is prohibited.
3.2. Modifying or altering tickets (e.g., through printing, editing, or other manipulations) for the purpose of deception is strictly forbidden.
3.3. Visitors who resell, transfer, raffle, or manipulate tickets in violation of these prohibitions are required to pay an appropriate contractual penalty. The penalty will be determined at the discretion of the Organizer and may be reviewed by a court. Additionally, the Organizer has the right to block the affected tickets and deny the Visitor access to the event.
4. Arrival
4.1. Arrival at the Premises and parking are at the Visitor’s own risk. For the sake of the environment, we encourage all Visitors to use public transportation whenever possible.
5. Access to the Premises
5.1. Access to the Premises is only granted to Visitors holding a valid ticket and who are at least 18 years old. Upon entry, both the ticket and a valid official ID must be presented.
5.2. The Location and the Organizer reserve the right to deny access to the Premises for valid reasons. Valid reasons include, but are not limited to, carrying prohibited items as outlined in section 6.1, being visibly intoxicated, drug use, or displaying homophobic, sexist, racist, or otherwise degrading behavior. Entry will also be denied for violations of ‚Jugendschutz‘ (German youth protection laws). If access is denied for any of these reasons, the ticket becomes invalid and no refund will be provided.
5.3. isitors found on the Premises without a valid ticket may be removed by the Organizer. In such cases, there is no entitlement to a refund of any minimum consumption fee or similar charges.
5.4. The Location and the Organizer may require Visitors to comply with preventive measures, participation obligations, and/or behavioral rules, particularly to meet health requirements for staff, Visitors, or others involved. A hygiene plan and the regulations under the German Infection Protection Act in effect at the time of the event must be followed. Failure to comply may result in a ban from the event. The Organizer emphasizes that, despite the implementation of a comprehensive protection and hygiene concept and adherence to all necessary measures, the risk of infection with pathogens cannot be completely ruled out.
5.5. Each Visitor will receive a beverage card upon entry, which includes a minimum consumption of €5. The card must be carried throughout the event and settled at the Box Office when leaving the Premises. The amount recorded on the card must be paid by the Visitor. If the card is lost, the Location will charge a fee of €50.
6. Prohibited Items and Actions / Smoking Ban / Entry Control
6.1. The following items are prohibited on the entire Premises: liquids of any kind, food and snacks, drugs and intoxicants, glass bottles and containers, animals, weapons and their replicas, photo, film, and video cameras, drones, fireworks, pyrotechnic items, flammable materials and liquids such as alcohol or gasoline, gas cartridges with more than 450g of gas, dry ice, sparklers, sky lanterns, vuvuzelas, megaphones, walkie-talkies* as well as flags, commercial, political, or religious items, including banners, signs, symbols, or leaflets, and any dangerous items.
The use of mobile phones, smartphones, and cameras is prohibited throughout the Premises.
- The use of walkie-talkies is exclusively reserved for staff of the Location and the Organizer.
6.2. If a Visitor needs to use a mobile phone or smartphone for medical reasons during the event (e.g., to check blood sugar levels), this must be reported to the Organizer before the event via Instagram (@puppypark_party), Telegram (@PUPPYPARK_Orga), or the contact form on the website (https://puppypark.de/en/contact).
6.3. Bringing food and beverages onto the Premises is prohibited, unless provided and sold by the Organizer or its partners.
6.4. Smoking, including the use of e-cigarettes, is prohibited in all indoor areas. Smoking is allowed in outdoor areas that are not covered. The use of cannabis is prohibited on the entire Premises.
6.5. Sexual activities are only permitted in designated areas of the cruising zone.
6.6. Certain areas of the event are subject to specific regulations, which must be observed and are posted on-site. For example, the ball pit is used at the Visitor’s own risk. Furthermore, wearing oil-treated latex, rubber, or leather clothing is not permitted in the ball pit.
6.7. Security checks in the form of personal and bag checks will be carried out by the Location’s security personnel at the entrance. The personnel are authorized to perform body checks, to which the Visitor consents by entering the event. Instructions given by the security personnel must be followed at all times. Failure to comply may result in the Visitor being excluded from the event and removed from the Premises. In such cases, there is no entitlement to a refund of the ticket price.
6.8. Prohibited items must be discarded or stored outside the Premises before entry. These items cannot be checked in at the cloakroom. Should the Visitor choose not to attend the event due to this, no ticket refund will be provided.
7. Food and Beverage Offering
7.1. The entire beverage service, both indoors and outdoors, is exclusively provided by Z.O.G. Betriebsgruppe GmbH (MS Connexion Complex / Jails). They are responsible for the selection, quality, and pricing of the beverages. The Organizer assumes no liability for any price changes, quality issues, or availability of beverages.
7.2. The food offerings at the event are exclusively managed by FutterBox, operated by Pup Spike & Pup Ben. They are responsible for the selection, quality, and pricing of the food. Payments for food are made directly at FutterBox. The Organizer is not responsible for any changes in pricing or availability and accepts no liability for the quality or supply of food.
7.3. Bringing your own food or beverages onto the Premises is prohibited, with the exception of items needed for medical reasons. In such cases, the Organizer must be informed in advance via Instagram (@puppypark_party), Telegram (@PUPPYPARK_Orga), or through the contact form on the website (https://puppypark.de/en/contact). The provisions in section 6.3 remain unaffected.
8. Dress Code
8.1. Wearing protected or prohibited uniforms, insignia, or official emblems is not permitted.
8.2. Outside the cruising area, genitalia and buttocks must be fully and opaquely covered.
8.3. For safety reasons, “plug tails” are not allowed outside the cruising area.
8.4. The prohibited items listed in section 6.1 must also be observed in relation to dress code compliance.
9. House Rules / Behavior Guidelines / Photography and Filming
9.1. The house rules are enforced by the Location and the Organizer, or by personnel or third parties appointed by them. Visitors must follow the instructions of the staff at all times.
9.2. Visitors are specifically prohibited from:
9.2.1. bringing in prohibited items as defined in section 6.1;
9.2.2. using physical violence against other Visitors, staff, or third parties;
9.2.3. throwing objects at the DJ, stage, staff, or other Visitors;
9.2.4. urinating or defecating anywhere other than in designated restrooms;
9.2.5. painting, spraying, applying stickers to, or otherwise defacing walls, structures, or objects;
9.2.6. engaging in any commercial activity, marketing, or promotional actions without the Organizer’s prior written consent. Advertising, product or brand promotion, and the placement of decorations or other items on the Premises are strictly prohibited. Any violation will result in the Visitor being charged the equivalent value of a comparable sponsorship, and the Organizer reserves the right to claim further damages. Any such actions must be undone as much as possible;
9.2.7. entering unauthorized areas or climbing onto stages, structures, or similar;
9.2.8. participating in stage-diving, crowd-surfing, moshing, or “Wall of Death.
9.3. Photography of any kind, even for private use, is prohibited throughout the entire Premises.
9.4. The principle of “No means no” is strictly upheld. Every Visitor has the right to physical and emotional integrity. Visitors are expected to adhere to the principle of mutual respect and show consideration towards others. In particular, explicit consent must obtained before any physical contact, such as touching or hugging, takes place. Should this rule be violated, the Organizer will decide whether a warning is issued or the Visitor is immediately expelled from the event. Expulsion may apply to the current event as well as future events.
9.5. Visitors who violate these behavior guidelines may be removed from the Premises and banned from future events. In cases of criminal offenses such as drug dealing, assault, theft, or sexual harassment, the Visitor will be immediately removed from the Premises without prior warning and the incident will be reported to the authorities.
9.6. In the event of a justified expulsion from the event, the ticket becomes invalid, and no refund will be provided. Visitors who intentionally violate these GTC or other known rules of conduct are liable for any damages incurred by the Location or the Organizer.
10. Right to One’s Own Image / Photo, Video, and Audio Rights
10.1. The Organizer is entitled to document the event and its attendees through photographs or mobile photographers in the designated photo wall area or throughout the Premises. This applies if the Visitor knowingly allows themselves to be photographed at the “photo wall” or by roving photographers. Individuals who unintentionally appear in the background of a shot will be blurred or removed before publication.
10.2. By entering the Premises, the Visitor grants the Organizer irrevocable permission to use their image and voice free of charge for photographs and/or recordings made by the Organizer, its agents, or third parties in connection with the event. These recordings may be used in all current and future media (e.g., audio and video carriers, digital distribution via the Internet). The Visitor grants the Organizer and its partners/licensees the unrestricted right in terms of time, location, and content to record, reproduce, publicly display, and distribute the Visitor’s likeness, voice, actions, and/or statements for commercial and non-commercial purposes without further consent.
10.3. After the event, the processed images and videos will be made available to the Visitor via a special link provided at the exit. These recordings may be published on the Visitor’s private social media accounts but must not be altered. This applies to both individual and group shots. The copyrights remain with the Organizer, and in particular, the removal of the PUPPYPARK logo is prohibited.
11. Health Risks Due to Sound Levels
11.1. Visitors should be aware that there is a heightened sound level in the dance floors, which may pose a risk to health, particularly in terms of hearing damage. The Location strives to ensure that the sound level does not exceed unreasonable limits through appropriate technical measures and sound level controls. Nevertheless, it is recommended that Visitors use earplugs to protect their hearing, especially near loudspeakers.
12. Event Cancellation, Termination, or Modification / Force Majeure
12.1. In the event of cancellation, termination, or modification of the event due to circumstances demonstrably beyond the Organizer’s control – such as force majeure (including but not limited to terrorist attacks, assassination attempts, assassination threats, war, warlike events, strikes, lockouts, labor unrest, riots and/or civil disturbances, severe weather, floods, pandemics/epidemics) – or in the case of a governmental cancellation due to the aforementioned or similar events, section 12.2 shall apply..
12.2. In cases of cancellation, termination, or modification as per section 12.1, both parties are released from their respective contractual obligations. The Visitor’s refund claim is governed by statutory provisions. Each party bears its own costs. Any claims for damages or reimbursement of expenses are excluded.
12.3. In the event of a cancellation due to governmental orders of any kind, section 12.2 shall apply accordingly. This also applies if the Organizer or the Location, after careful consideration of all circumstances, concludes that the event must be canceled – particularly due to risks to the life and safety of participants or Visitors, travel restrictions for participants or Visitors, or contract terminations by subcontractors, for which no replacement can be procured.
12.4. The Organizer will announce any cancellations, terminations, or modifications of the event as early as possible through its own social media channels. Any changes during the event will be communicated via announcements. No claims may be made against the Organizer due to such changes unless the Organizer has acted with gross negligence or intent. Additionally, any current on-site notices and instructions from security personnel shall apply.
13. Liability
13.1. The Location and the Organizer are not liable for damaged, lost, stolen, or otherwise missing items. Similarly, the Location and the Organizer are not liable for any other damages of any kind unless caused by willful or grossly negligent conduct.
13.2. The Location and the Organizer assume no guarantee for the accuracy of statements made by security and service personnel or for unauthorized information disseminated via social media channels.
14. Damage Caused by Visitors
14.1. Visitors are required to immediately report any damages they cause or discover on the Premises to the Organizer or security personnel. This includes both obvious damage to the facility and minor impairments that could pose a risk to other guests.
14.2. Visitors are liable for all damages they cause to the facility, equipment, or property of the Organizer. This applies in particular to intentional destruction, improper use of furniture or equipment, and damage to decorations and technical facilities.
14.3. Minor damages to used objects, such as defective toys in the “Headspace” area, must also be reported immediately. The Organizer does not assume that such damages were intentional and will not require the Visitor to cover the costs. However, reporting such damage is still necessary to ensure the safety of the event.
14.4. For damages that can be proven to have been caused by a Visitor’s behavior, the Organizer reserves the right to hold the responsible party fully liable for the cost of repair, replacement, or cleaning. The amount of compensation will be determined at the Organizer’s discretion and may be supported by cost estimates or invoices.
14.5. Unreported or undiscovered damages, such as broken glass, sharp objects, or technical defects, may pose a danger to other Visitors. It is the responsibility of the Visitor to report such damages immediately to ensure the safety of all guests.
14.6. If third parties are injured due to unreported or hidden damages, the Organizer reserves the right to hold the responsible Visitor liable for the resulting costs. This may include medical expenses, compensation claims, or additional security measures made necessary by the Visitor’s negligence.
15. Special Provisions for the Use of the Cloakroom
15.1. The Organizer is only liable for the loss of items left in the cloakroom up to the replacement value. Liability for valuables stored in cloakroom items, such as cash, jewelry, mobile phones, identification documents, etc., is excluded. The Visitor assumes this risk at their own discretion.
15.2. If the cloakroom ticket is lost, the item can only be retrieved after the event and only if it is still available. There is no right to an immediate return of the item.
15.3. The Location and the Organizer are authorized to open and search cloakroom items in cases of imminent danger. Imminent danger includes, but is not limited to, the suspicion that prohibited items under section 6.1 are stored in the cloakroom item. In such cases, at least one member of the security staff and, if necessary, the police will be present.
15.4. Any items left in the cloakroom after the event will be treated as lost property. These items will be recorded by the Organizer and stored for four weeks. Inquiries about lost property can be made via Telegram (@PUPPYPARK_Orga). After the four-week storage period, the items will be handed over to the lost and found office, where the Visitor can retrieve them according to the applicable regulations. The Organizer is not liable for the completeness of the items handed over to the lost and found office.
16. Anwendbares Recht, Salvatorische Klausel
16.1. These General Terms and Conditions are governed by the laws of the Federal Republic of Germany.
16.2. Should any provision of these terms be or become invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. In such a case, § 306 of the German Civil Code (BGB) shall apply, and any invalid, illegal, or unenforceable provision shall, to the extent permitted by law, be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.